24/7 Customer Support in Web Hosting
We provide 24/7 customer, billing and technical support for all our web hosting packages. Even if you aren't our client yet and you have questions, we can help you in a timely manner and give you the necessary info, to give you a choice to make the very best decision when you get a new web hosting account. We are available at any time, including holidays and weekends, and we provide you with multiple options for communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we now have multiple phone numbers globally, so that you're able to call the one that is closer to you. The max response time for your emails and your tickets is 1 hour. The actual response time is no more than 15-20 min, which means that you can forget all about waiting for a few days to receive support for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we offer come with 24/7 customer and technical support, which means that regardless of what issue you experience, you're able to contact us and we will help you in a timely manner. The guaranteed answer time for every e-mail or trouble ticket that you open via your Hepsia hosting Control Panel is 1 hour; typically the reply time hardly ever exceeds 20 minutes. We also provide phone support with a couple of local numbers globally plus a live chat, so you can contact us and find more info about our services even if you do not have an account yet. We are able to help you with any kind of question or an issue you may have - payment methods, plan specs, e-mail setup, website hosting account settings, etcetera. If you use our services, you won't ever experience a situation where you need to wait for a day or two to get an issue solved like you will need to do with a lot of other suppliers.
24/7 Customer Support in VPS
In case you buy a virtual private server from us, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local telephone numbers in the United States of America, the UK and Australia plus a live chat service. When you're an active customer and you want assistance with some technical issue that requires additional time to investigate or resolve, you're able to open a ticket through your billing account or you will be able to send an email and we will handle the issue and send you a response within the hour. The response time is warranted 24/7, which includes holidays and weekends, yet for the majority of problems it takes no more than 30 minutes to receive support. The support service covers your VPS as well as all of the pre-installed software it features, so in case you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to receive prompt support in general, let alone if you manage a whole server, that's why each and every dedicated server that we supply features 24/7 support with one-hour reply time guarantee regardless of the situation. This service is cost-free for all the problems with your server or the software that was installed from our admins during the setup, therefore you can get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing section or you can send an email, and the actual answer time for both rarely exceeds 30 minutes because we have administrators available 24x7x365. In case you need general info about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers we have on three continents or you may take advantage of our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to add to your server package through your billing Control Panel.