A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It is an efficient method to receive some information about the hosting services or get some problem resolved as you are speaking with a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the low chance of errors at the time you exchange data like usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the agent investigates the issue involved. Also, you can be a part of a live chat room from any kind of computer that is connected to the web, avoiding the telephone costs that you'll need to pay when you're calling to another country.

Live Chat Support in Web Hosting

As part of the support services that we offer for all our web hosting packages, we have live chat support which is online each and every day, even on holidays. You can get in touch with us no matter if you already have an account or not, since we will assist you with all sorts of things, ranging from providing you with general info on our services in case you are not our customer yet and you are thinking about ordering one of the plans, to helping you with creating an e-mail account in an email client. A part of the problems are more complicated and time-consuming, so you'll need to use the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all our future and active customers. In case you're thinking about a new web hosting account, you will be able to chat in real time to one of our agents and receive more information about our Linux semi-dedicated hosting so as to choose the optimal package for your sites. In case you already have an account with us, we'll be able to assist you timely with billing, general and first-level technicalmatters. Although sometimes you will have to open a support ticket since there're troubles that can't be resolved on the live chat, we can help you with lots of basic tasks, such as setting up an e-mail account in an email client or redirecting one domain to another. In this way, you'll get prompt support and you will save a long time.