If you’ve got a website, a problem could always appear and it does not necessarily have to be associated with the hosting service. For example, something may go wrong when you bring an Internet application up to date or some vital data might be edited or deleted unintentionally. No matter what the essence of the problem is, you will need to contact the customer support staff and request them to retrieve a backup or to assist you in solving the problem that you are confronting. How promptly they will do that will determine the period of time that your websites will be down. For some websites like community websites or web shops, an oft-repeated downtime period often equals lost clients and money. Hence, it’s important that you use the services of a hosting company that offers not only a good customer service, but also a prompt one.

One-Hour Response Guarantee in Web Hosting

Our web hosting packages include a 1-hour response guarantee, which means that regardless of what inquiry or complication you might have, we’ll always be there to lend a helping hand. As it is, it rarely takes more than half an hour to get a problem fixed or a query answered, and this is valid for both technical and sales matters. Our help desk staff reps will be at your service 24/7, even on national holidays and weekends, which implies that you’ll receive immediate support anytime you need it. We are aware of how precious time can be, so by the time we respond to your trouble ticket or email, we’ll have investigated the matter and, if we haven’t discovered a solution, we will provide you with more information on what you need to do on your end, if the circumstances necessitate it. With our support service, you can rest assured that there will be somebody to help you out instantaneously, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we realize how vital it is to receive timely help, we promise that you will never have to wait for more than an hour to get a response to any ticket that you open from your semi-dedicated server Control Panel. Actually, you’ll rarely need to wait for more than 20-30 minutes and this is valid for any query irrespective of its nature – general, billing or technical. In addition, our technical and customer support team will be at your disposal 24-7, which goes to say that even in case you open a ticket during legal holidays, you will always obtain an immediate reply, which will include the answer to an inquiry, the solution to a predicament or the details needed to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever need to waste an entire day hanging around awaiting a reply like you would with plenty of other web hosting providers.