Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be replied to in no more than sixty minutes after the support ticket or e–mail is submitted. If your issue calls for further assistance from a server administrator, we will forward the support ticket or the email to the person in charge and will leave a note to notify you that more time will be required for discovering a solution. If you make use of our Administration Services package, any of the tasks included there will be completed whenever you like.
A Topflight Customer Service
We’ll be online for you 24–7–365 to respond to any queries that you may have connected to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also require assistance tackling server management procedures, you can examine our Administration Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures
An Intuitive Help Area
Our Web Hosting Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its features is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most of the help articles also video versions which show all the tasks that you can perform in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.