Support and Help Channels
A 1–hour Inquiry Response Guarantee
Each ticket you send to the technical assistance crew will be handled in about 60 mins. All standard questions will be answered instantly. However, if the service request you have posted requires aid from a qualified technician, we are going to forward the ticket to him and will let you know about the postponement.
Top–class Technical Assist Service
Our customer support crew will be on shift for you 24x7 to to take care of all help request tickets that you send to us. We offer customer help for the software programs that are pre–configured on your hosting server. These include our in–house built Web Hosting Control Panel, the chosen Operating System plus the server administration panel (in accordance with the VPS type).
An Intuitive Help Zone
A detailed and routinely updated article base is integrated into our custom–built Web Hosting Control Panel. It offers you quick tips about how to conduct all of the primary site administration tasks. The Help zone gives you detailed how to content articles and step by step video guides. You can reach the Help section by clicking on the Help or Video buttons in the right side of each Control Panel section.